At ResearchServices.store, we strive to provide high-quality digital software products and excellent customer service.

Because our products are delivered digitally, all refund requests are subject to the conditions outlined below.

1. Digital Products

The majority of products sold on ResearchServices.store are digital products, including:

  • Software licenses
  • Activation keys
  • Subscription licenses
  • Digital downloads
  • Software-related services

Once a digital product has been successfully delivered, it is generally considered consumed and non-returnable.

2. Eligible Refund Requests

A refund may be approved under the following circumstances:

  • The product or license key cannot be activated.
  • The delivered product is substantially different from the product description.
  • A duplicate order was placed accidentally.
  • The product cannot be delivered due to a technical issue on our side.
  • The purchased license key is invalid and cannot be replaced.

In most cases, our support team will first attempt to resolve the issue through troubleshooting or replacement before issuing a refund.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase.
  • Incorrect purchases made by the customer.
  • Software incompatibility where system requirements were clearly provided.
  • Failure to read product descriptions before purchase.
  • Customer refusal to cooperate with troubleshooting requests.
  • Products successfully activated or used.
  • Subscription renewals that were not cancelled prior to renewal.

4. Refund Request Period

Customers must submit refund requests within fourteen (14) days of the purchase date.

Requests submitted after this period may not be eligible for review.

5. Refund Review Process

To request a refund, customers must provide:

  • Order number
  • Email used for purchase
  • Description of the issue
  • Screenshots or supporting documentation when applicable

All refund requests are reviewed individually by our support team.

6. Processing Time

Approved refunds are typically processed within five (5) to ten (10) business days.

Actual processing times may vary depending on the payment provider, financial institution, or credit card issuer.

7. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback through their bank or payment provider.

We are committed to resolving issues quickly and fairly whenever possible.

8. Contact Us

For refund requests or billing questions, please contact:

ResearchServices.store

Email: contact@researchservices.store

Our team will review your request and respond as promptly as possible.